Privacy Policy


1.1 By using our website and/or creating an account on our website, and/or by accepting our standard terms and conditions (“Terms”), you expressly consent to Stargas collecting and processing the personal information which you provide to us. All personal information which you provide to Stargas will be collected and processed solely for the purposes set out in this Privacy Policy and in our Terms, or as otherwise agreed with you, in accordance with the terms of the Protection of Personal Information Act, 04 of 2013 (“Act”).
1.2 We may collect and process the following data about you:
1.2.1 Registration data you provide when registering on our website, which may include (without limitation) your age, gender, e-mail address, physical address, telephone number and location information;
1.2.2 information that you provide when reporting a problem using our website;
1.2.3 if you contact us, we may keep a record of that correspondence;
1.2.4 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.2.5 details of transactions (excluding your banking details) you carry out through our website and of the fulfilment of your orders; and
1.2.6 details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you
1.3 To the extent that we require, or you provide, any special personal information (as detailed in section 26 of the Act) for the purposes set out in the Terms, you will be requested to provide written consent for us to access and/or process such information. If you are a minor and wish to access or use our Website to purchase Product(s), a competent person (as defined in the Act) will be required to provide written consent for your personal information to be accessed and processed by Stargas.

2.1 Any personal information which you give to Stargas will be treated as confidential and sensitive information, and Stargas will not disclose it to any third party without your prior written consent.
2.2 We will ensure that we have in place and continue to maintain appropriate and reasonable precautions and measures in accordance with the requirements of applicable laws to protect your personal information from being unlawfully accessed or processed by any third party.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
2.3 Personal information which you provide to us will be hosted and stored on a dedicated online server provided and managed by a third party cloud service provider. You consent to us processing, hosting and storing your personal information in this manner for purposes of providing our Website and related services to you.
2.4 Should we transfer your personal information from one country to another country, we will take reasonable and appropriate measures to protect such personal information.

3.1 We may use information held about you in the following ways:
3.1.1 managing your account;
3.1.2 to provide you with information about products or services that you request from us, from a third party service provider, or which we feel may interest you, and you hereby consent to be contacted for such purposes, and you may withdraw such consent, in writing, at any time;
3.1.3 to carry out our obligations arising from any contracts entered into between you and us; and
3.1.4 to notify you about changes to our Website, or any related services.
3.2 Where you have opened an account with us, you may be able to access, review, revise and update, or delete, certain personal information through your account. You may request (by email) that we update any information stored by us relating to your account.
3.3 Any information you choose to provide should reflect how much you want others to know about you. Should you delete your account you will not be able to transact through our Website, unless you reregister.

4.1 We will be entitled to disclose and share your personal information if it is required by law, regulation or a court order to do so, or in the case of a court action or application brought by you against us or our agents, employees or third party service providers.
4.2 If we, acting in good faith, are of the view that the disclosure of your information is necessary to protect and/or defend our rights and/or property, or those of its clients, agents, employees or third party service providers, we shall be entitled to disclose such information.

We will only keep your personal information for as long as your account is active, or it is otherwise necessary to fulfil the purposes set out in this Privacy Policy, unless we are required or allowed in terms of any applicable law to retain such information. However, please note that access to information may be required for use of our Website, and that if we do not have consent to use such information it may adversely impact your use of the Website.

Any changes we may make to our Privacy Policy in the future will be posted on our Website.

Our Website may make use of Cookies to provide you with relevant content and the best experience possible whilst using our Website. At any stage during your use of the Website, you may choose to block the Cookies used by us. However, please note that disabling cookies may adversely impact your use of our Website and related services.

8.1 You agree that we may use any email address provided to us by you for purposes of sending information on products or services which we think may be of interest to you.
8.2 You have the right to ask us not to process your personal data for marketing purposes and you may withdraw your consent from receiving these communications at any time by notifying us.

You acknowledge that Stargas may, from time to time, generate, use, sell and/or supply to third parties reports reflecting general and anonymised data regarding users’ purchasing behaviour, use and activity on our Website, and you hereby consent thereto.

When you visit our Website or send emails to us, you consent to receiving communications from us electronically.

If the ownership of Stargas’ business or company changes, we may transfer your information to the new

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